Bike-components

Very competitive prices, quality products but above all excellent service! The prices and price alignments of this site are simply impeccable. The range of products is wide even for demanding enthusiasts and the quality of the items has always been there. But above all, the performance of an online sales site is judged during difficult situations. And even in this case (for example potential failure of a carrier) the monitoring and resolution of the problem by the bike-components after-sales service is fast and efficient, in a word an exemplary service. Well done !

Today I received an email promoting your advent calendar. I clicked on the promotional link and saw the Shimano Ultegra CS-R8000 11-Speed 11-25 tooth version for only €45. But my luck didn't last long because after logging into my account the price changed to a higher one at €52.86 for the same cassette. Maybe this is because I have it on my wish list. I consider this your very unpleasant sales practice, in my objective opinion it is an easy way to lose trust in your store and in short for me it is customer fraud.

After being 5 years customer, purchasing hundreds of items from this store, I am disappointed by the way they handle my complaint. I purchased a NEWMAN stem, which has a design or manufacturing failure - front part was smaller than rear part. Resulted in creating marks in carbon handlebars even used recommended torque of 5 nm. See attached photos. I requested compensation for damaged handlebars and money return for stem. Instead, I received a voucher for the price of stem. Communication with store goes nowhere, they say the voucher is act of goodwill and even they said now, that the complaint was rejected, they did receive from NEWMAN new stem as replacement of my defective one. Then for argument that if they have new stem for my money, they should return me my money, they claim the replacement stem was act of goodwill from NEWMAN and therefore they cannot return money. Makes no sense at all. Summary: - this issue goes to lawyer - be aware, if you pay it more less works, they ship you goods manufactured by somebody else and just charge you a margin for it. But if there is an issue, they will use any possible arguments, which makes no sense to push the problem back to you - as they say they rejected the complaint, they may continue selling defective NEWMAN stem(s), which is deforming handlebars and could potentially cause its breakage and fatal crash Update: response to the response from the owner: dear Markus, if no material and/or manufacturing defect is identified, then it is design defect. The fact is, that this stem, because its smaller front part creates cut marks to handlebars. The original V-pace stem did not leave any marks as well as Hope stem, which I also purchased from you. That is the fact. Installing NEWMAN stem to handlebars by recommended torque (is 6Nm, I used only 5Nm) damages almost new handlebars. I expected you to take responsibility for it and compensate material cost of handlebars and return money for the stem. That is not too much considering the situation and the long-time relationship. As described above, you are cool shop when we talk about transferring goods to me and money to you. But this business should be also about supporting your customers in case of issues.